Privacy Policy

Silver Line Consulting ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit silverlineconsulting.com (the "Site"), request a consultation, or otherwise interact with us, including via SMS text messaging.

1. Information we collect

• Contact information you submit (name, email, mobile phone number, company).
• Communications you send to us, including SMS messages where you have opted in.
• Consent records — date, time, IP address, and the specific language you agreed to when opting in to SMS.
• Usage and device information collected automatically (IP address, browser, pages viewed, referring URL).

2. How we use information

• To respond to inquiries and deliver requested consulting services.
• To send appointment reminders, scheduling, follow-ups, and account-related SMS messages — only with your express written consent.
• To maintain records of SMS opt-in consent as required by the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
• To improve our website, services, and client experience.
• To comply with legal obligations.

3. SMS / text messaging program

We send SMS messages only to individuals who have provided express written consentthrough one of our online forms or a signed engagement agreement. Full program details, including message frequency, fees, and HELP/STOP instructions, are described in our SMS Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing of information

We share information only with service providers who support our operations (hosting, email delivery, SMS delivery, scheduling, CRM) under written agreements that prohibit them from using the data for any purpose other than providing services to us. We may also disclose information when required by law or to protect our legal rights.

SMS opt-in data, mobile phone numbers, and consent records are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

5. Data retention

We retain personal information for as long as needed to provide services and to comply with our legal obligations. SMS consent records are retained for a minimum of four (4) years, consistent with TCPA recordkeeping recommendations.

6. Your choices and rights

• You may opt out of SMS at any time by replying STOP to any message.
• You may unsubscribe from emails by using the unsubscribe link in any email.
• You may request access, correction, or deletion of your information at any time by emailing privacy@silverlineconsulting.com.
• California, Virginia, Colorado, Connecticut, and Utah residents have additional rights under applicable state privacy laws.

7. Children's privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

9. Contact us

Questions about this policy or your information? Email privacy@silverlineconsulting.com or call (555) 010-2200.